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⇤ ← Revision 1 as of 2023-02-27 10:26:33
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| Deletions are marked like this. | Additions are marked like this. |
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| = Email: locked out = | = Email: locked out / blocked = |
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| If there are troubles accessing email, please check the following. | Trouble accessing email might be caused by |
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| 1. Open https://mail.math.uzh.ch - log in with your I-MATH account. For the most user, the this is identicallly to the UZH shortname. | * Wrong username / password. * Locked user in Zimbra - too many tries with wrong password (not IP based). * IP block on Zimbra - too many tries with wrong password (IP based). * IP block for the whole I-MATH infrastructure - too many tries with wrong password (IP based). To track down the problem: 1. Open https://mail.math.uzh.ch - log in with your I-MATH account. For the most user, the I-MATH account is identicallly to the UZH shortname. |
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| * Does the website load correctly but shows an error 'Wrong password'? Sync/set your password under https://math.uzh.ch/account - Warning: if your I-MATH is different from UZH shortname, ALWAYS use the I-MATH account! * Does the website timed out? Your IP is banned, contact https://math.uzh.ch/support |
* Does the website load correctly but shows an error 'Wrong password'? |
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| 2. Switch off the WLAN of all of your devices but one. | * Sync/set your password under https://math.uzh.ch/account - Warning: if your I-MATH is different from UZH shortname, ALWAYS use the I-MATH account! * Still problems: contact [[https://math.uzh.ch/support|Support]] - your account might be locked on Zimbra. |
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| * Start your email program and send a mail from your I-MATH account to your I-MATH account | * Does the website timed out? Your IP is banned, contact [[https://math.uzh.ch/support|Support]]. Best together with a screenshot of your IP address https://www.whatismyip.com/ 2. In case your email program (Thunderbird, Apple Mail, ...) has a problem: * Typically the password saved is saved separately for sending (SMTP) and for receiving (IMAP). Change both! Switch off the WLAN of all of your devices but one - start with this. * Start your email program and send a mail from your I-MATH account to your I-MATH account. |
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| * Still wrong password? Check if (1) is still fine - if yes your, account is not locked. |
Email: locked out / blocked
Trouble accessing email might be caused by
- Wrong username / password.
- Locked user in Zimbra - too many tries with wrong password (not IP based).
- IP block on Zimbra - too many tries with wrong password (IP based).
- IP block for the whole I-MATH infrastructure - too many tries with wrong password (IP based).
To track down the problem:
Open https://mail.math.uzh.ch - log in with your I-MATH account. For the most user, the I-MATH account is identicallly to the UZH shortname.
- Success: continue
- Fail:
- Does the website load correctly but shows an error 'Wrong password'?
Sync/set your password under https://math.uzh.ch/account - Warning: if your I-MATH is different from UZH shortname, ALWAYS use the I-MATH account!
Still problems: contact Support - your account might be locked on Zimbra.
Does the website timed out? Your IP is banned, contact Support. Best together with a screenshot of your IP address https://www.whatismyip.com/
- Does the website load correctly but shows an error 'Wrong password'?
- In case your email program (Thunderbird, Apple Mail, ...) has a problem:
- Typically the password saved is saved separately for sending (SMTP) and for receiving (IMAP). Change both!
Switch off the WLAN of all of your devices but one - start with this.
- Start your email program and send a mail from your I-MATH account to your I-MATH account.
Wrong password: set the password again in your mail programm. Important: If you use Apple, reboot your device!. Try again.
- Still wrong password? Check if (1) is still fine - if yes your, account is not locked.
- Repeat step 2 with all of your devices.