52023-02-27 11:29:15crose42023-02-27 11:26:48crose32023-02-27 11:24:49crose22023-02-27 11:24:22crose12023-02-27 10:26:33crose

Trouble accessing email might be caused by Wrong username / password. Locked user in Zimbra - too many tries with wrong password (not IP based). IP block on Zimbra - too many tries with wrong password (IP based). IP block for the whole I-MATH infrastructure - too many tries with wrong password (IP based). To track down the problem: Open - log in with your I-MATH account. For the most user, the I-MATH account is identicallly to the UZH shortname. Success: continue Fail: Does the website load correctly but shows an error 'Wrong password'? Sync/set your password under - Warning: if your I-MATH is different from UZH shortname, ALWAYS use the I-MATH account! Still problems: contact Support - your account might be locked on Zimbra. Does the website timed out? Your IP is banned, contact Support. Best together with a screenshot of your IP address In case your email program (Thunderbird, Apple Mail, ...) has a problem: Typically the password is saved separately for sending (SMTP) and for receiving (IMAP). Change both! Switch off the WLAN on all of your devices but one - start with that one. Start your email program and send a mail from your I-MATH account to your I-MATH account. Wrong password: set the password again in your mail programm. Important: If you use Apple, reboot your device after changing the passwords! Apple Mail is known to still use the old password. Still wrong password? Check if (1) is still fine - if yes, your account is fine (not locked), the problem has to be in the Mail configuration. Repeat step 2 with all of your devices.