Email: locked out / blocked

Trouble accessing email might be caused by

• Wrong username / password.
• Locked user in Zimbra - too many tries with wrong password (not IP based).
• IP block on Zimbra - too many tries with wrong password (IP based).
• IP block for the whole I-MATH infrastructure - too many tries with wrong password (IP based).

To track down the problem:

1. Open https://mail.math.uzh.ch - log in with your I-MATH account. For the most user, the I-MATH account is identicallly to the UZH shortname.

   • Success: continue
   • Fail:
     • Does the website load correctly but shows an error 'Wrong password'?

       • Sync/set your password under https://math.uzh.ch/account - Warning: if your I-MATH is different from UZH shortname, ALWAYS use the I-MATH account!

       • Still problems: contact Support - your account might be locked on Zimbra.

     • Does the website timed out? Your IP is banned, contact Support. Best together with a screenshot of your IP address https://www.whatismyip.com/

2. In case your email program (Thunderbird, Apple Mail, ...) has a problem:
   • Typically the password is saved separately for sending (SMTP) and for receiving (IMAP). Change both!
   • Switch off the WLAN on all of your devices but one - start with that one.
   • Start your email program and send a mail from your I-MATH account to your I-MATH account.

     • Wrong password: set the password again in your mail programm. Important: If you use Apple, reboot your device after changing the passwords! Apple Mail is known to still use the old password.

     • Still wrong password? Check if (1) is still fine - if yes, your account is fine (not locked), the problem has to be in the Mail configuration.
3. Repeat step 2 with all of your devices.