Webcams are only supported on the terminals, installed at the institute!
Audio/Video Test: https://janus.conf.meetecho.com/echotest.html (press 'Start' on the top)
- Webcam Support:
Terminal in Y27: plug in the webcam.
Personal laptop: NO webcam support. Please start your VideoCall outside of the Thinlinc session.
You can borrow a webcam and/or a headset from Support.
- The Camera will not be available if you are already using it in another application (only one Application can access it at a time)
- When the camera is on, there is a green light on the left side of the lense.
Video Problems
(Check) If your camera is not recognized by the application, open a terminal and enter tlwebcam-ctl list-cameras, to make sure the camera is connected in the first place. There needs to be at least one camera listed.
(Fix 1) If broken: Disconnect (F8 > Disconnect) Thinlinc Session and log in again. Reload the browser page.
- (Fix 2) Power the terminal off and on . Connect again to the Thinlinc session. Reload the browser page.
(Fix 3) If the cameras' light isn't on and the camera doesn't display anything in your VideoMeeting/Recording, enter tlwebcam-reload in the Terminal, to reload the service completely.
Audio
Audio redirection only works with the native client - not with the thinlinc browser version.
- Tablet: There is no sound redirecting, because there is no native client.
Audio Problems
(Check) If there is no sound at all (verify by playing a youtube video), check the 'Audio redirection' via Pulse Audio Volume Control
ok: Output: Tunnel to 127.0.0.1:5...
broken: Output: Dummy output
(Fix 1) If broken: Disconnect (F8 > Disconnect) Thinlinc Session and log in again. Wait 5 seonds, 'Dummy...' should be replaced by 'Tunnel...'. This fixes the majority of audio issues!
- (Fix 2) Audio / Mic is not working - do the following steps, exact in the given order:
F8 > Session disconnect and than login again.
Unplug the USB Headset, wait 3 seconds and plug in again.
If the System is using the wrong Audio Device or Microphone, unplug and plug again the desired device.
(fix 3) If still 'Dummy...' appears (see 'Check'), `Logout' completely (System > Logout) and log in again. If this often required (more than once a month), contact Support.