Microsoft Authentication

• Manage sign in options: https://mysignins.microsoft.com/security-info

• MFA (Multi Factor Authentification) can be configured in different ways: a) Authenticator App, b) SMS on Mobile Phone, c) voice computer to classical phone
• The default way is to use the Microsoft Authenticator App.
  • After choosing 'Microsoft Authenticator App', also an alternative app can be selected (see below).
• To use a different method of Authentication, you can choose 'I want to set up a different method' when setting up your Microsoft Account.

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• If you choose 'Phone', enter your mobile or office phone number or private phone number.

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Add third party TOTP app

Attention: before you change your second factor: take care that there is always one factor which works! Typically your mobile number is a reasonable fallback.

Adding and removing factors: often the system asks again for authentication, even if you are still logged in.

Recommendation: 3 additional phone numbers

• You'll need this to login to outlook.com (very seldom necessary), teams.microsoft.com (teams will be more often used), zoom.us, KWF, ...

• What happens if you forget your mobile at home, or your mobile is not working, or you are at home, ... or whatever. Our recommendation is to configure several additional ways:

  • office phone number (if you don't have access to your mobile phone)

  • personal mobile phone number (if you're not in your office)

  • if exist: classical phone from at home (if your mobile is broken)

• https://www.zi.uzh.ch/en/support/Outlook-und-Kollaboration-Office-365/setup-multifactor-authentification.html

Lost Access

• If you lost access to your Microsoft Account, you can contact the ZI Support and ask them to reset your Accounts Authentication settings.
• ZI Support Contacts:

  • Self-Service Portal: https://support.uzh.ch/

  • E-Mail: support@zi.uzh.ch

  • Phone: 044 63 43333

  • More Information: https://www.zi.uzh.ch/en/support.html

  • And for the next time: remember to setup a second way of authentication, before you loose the first one

• After the reset, log in to your Microsoft Account and follow the steps listed under Method to set up your Microsoft Authentication