location: Diff for "ACCESS"

Institute of Mathematics - PublicMathWiki:

Differences between revisions 9 and 33 (spanning 24 versions)
⇤ ← Revision 9 as of 2023-03-08 09:59:55 →
Size: 1268
Editor: crose
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← Revision 33 as of 2025-02-28 15:48:21 → ⇥
Size: 1896
Editor: amitch
Comment:
Deletions are marked like this. Additions are marked like this.
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<<TableOfContents>>
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== Student: course assignment ==
 === Student: course assignment ===
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 * If you '''miss''' a course on ACCESS, probably the link between SWITCH EDU ID and MY is broken:

  * Verify the email under which ACCESS knows you:		  * If you are '''missing''' a course on ACCESS, probably the link between SWITCH EDU-ID and MY is broken:
  * (1) Verify the email under which ACCESS knows you: https://access.ifi.uzh.ch
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   * On Switch: '''DO NOT CHANGE''' the SWITCH EDU ID email address!!! Currently this will trigger some extra work on our side to clean the setup.
   * Log in on MY https://w3.math.uzh.ch/my > Setting
{{attachment:my-edu-id-setting.png}}
   * Verify / update the MY EDU ID to the one shown on ACCESS:
{{attachment:my-edu-id.png}}		  * '''DO NOT CHANGE''' the '''SWITCH''' EDU-ID email address!!!
  * (2) Log in on MY https://www.math.uzh.ch/my/ and go to your profile. Choose "Link further accounts" > "Switch Edu-Id" and follow the instructions.
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 * '''Important''': You have to wait for the next sync until the new updated EDU-ID is transferred to ACCESS. This might take 24h (automatically) or request an in time manual sync via your teaching assistant (do not contact IT Support). {{attachment:my-link-edu-id.png}}
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== Student: Unexpected error ... ==  * '''Important''': After changing the MY EDU-ID, '''wait until tomorrow 05:00, then try again.'''
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   * You changed your EDU-ID!
   * Send us (https://math.uzh.ch/support) a screenshot with the error message.
   * Give us at least 24h to repair.		 === Student: Unexpected error ... ===
 * You've changed your SWITCH EDU-ID!
 * Change the SWITCH EDU-ID back to the former one (probably something different than @uzh.ch), then try again to log in to ACCESS.
 * If it still fails: Log in on MY https://www.math.uzh.ch/my > profile > Linked accounts > click the Refresh button.
  * '''Important''': After changing the MY EDU-ID, '''wait until tomorrow 05:00, than try again. '''
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== Teaching Assistant: Import/Export MY/Access == === Type of problems ===
==== FS24 ====
 . None
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 * MY > Lecture > Details > Sync

{{attachment:my-access.png}}		 ==== FS23 ====
||Type ||# ||Description ||FIX ||
||Message: Unexpected error ||15 ||User logs in to ACCESS and log out, than changed the EDU-ID on Switch, than again log in to ACCESS ||Change the SWITCH EDU ID back to the original one ||
||Page: no course shown ||45 ||User uses a different EDU-ID in Switch than the UZH EMail ||Configure the used SWITH EDU-ID in MY ||
||User sees no 'run' button ||1 ||User expects the run button at the bottom ||The button is at the top ||
||User sees no 'questions' ||1 ||Course is listed but no questions shown || ||
||Failed to start shim ||2 ||Pressing RUN ||Fixed ||

access.ifi.uzh.ch

Contents

  1. access.ifi.uzh.ch
      1. Student: course assignment
      2. Student: Unexpected error ...
      3. Type of problems
        1. FS24
        2. FS23

Student: course assignment

  • Course assignment happens via SWITCH EDU-ID.

  • If you are missing a course on ACCESS, probably the link between SWITCH EDU-ID and MY is broken:

access-edu-id.png

  • DO NOT CHANGE the SWITCH EDU-ID email address!!!

    • (2) Log in on MY https://www.math.uzh.ch/my/ and go to your profile. Choose "Link further accounts" > "Switch Edu-Id" and follow the instructions.

my-link-edu-id.png

  • Important: After changing the MY EDU-ID, wait until tomorrow 05:00, then try again.

Student: Unexpected error ...

  • You've changed your SWITCH EDU-ID!
  • Change the SWITCH EDU-ID back to the former one (probably something different than @uzh.ch), then try again to log in to ACCESS.

  • If it still fails: Log in on MY https://www.math.uzh.ch/my > profile > Linked accounts > click the Refresh button.

    • Important: After changing the MY EDU-ID, wait until tomorrow 05:00, than try again.

Type of problems

FS24

  • None

FS23

Type

#

Description

FIX

Message: Unexpected error

15

User logs in to ACCESS and log out, than changed the EDU-ID on Switch, than again log in to ACCESS

Change the SWITCH EDU ID back to the original one

Page: no course shown

45

User uses a different EDU-ID in Switch than the UZH EMail

Configure the used SWITH EDU-ID in MY

User sees no 'run' button

1

User expects the run button at the bottom

The button is at the top

User sees no 'questions'

1

Course is listed but no questions shown

Failed to start shim

2

Pressing RUN

Fixed

PublicMathWiki: ACCESS (last edited 2025-02-28 15:48:21 by amitch)